Elevate customer engagement and education as a Director of Customer Enablement. Drive impactful programs and measurable outcomes for a thriving SaaS environment, while scaling customer learning experiences.
In this pivotal role, you will lead the global customer education strategy, focusing on onboarding, retention, and advocacy. You will manage a comprehensive ecosystem designed for over 5,000 customers, guiding multi-disciplinary teams across content, events, and community development. Your expertise in customer enablement will be vital for business growth and securing long-term value for customers.
Key Responsibilities:
• Own and scale the global education hub for customers
• Design high-impact training and community engagement programs
• Lead strategies for AI-enhanced self-service experiences
• Define the ROI of customer enablement initiatives
• Advocate for customer needs within the organization
Requirements:
• 10+ years in customer education or enablem...