Responsibilities

• Act as the initial point of contact for high-speed engine system technical issues that have been escalated; work with internal engineering and product teams to conduct root cause analysis and offer practical solutions.
• Organize technical service instances that call for cross-functional cooperation, making sure that information is effectively shared between the departments of service operations, sales, engineering, and aftersales.
• To guarantee smooth service execution, oversee field service engineers' service coordination, including work assignment, resource planning, and technical preparation.
• Assign service engineers to test the engines and work with the workshop supervisor to plan the test bed.
• As the subject matter expert, actively participate in customer meetings, audits, and technical reviews while providing remote and onsite technical support to clients in the APAC region.
• To assist with Inte...