The Barcelona Medical Team provides medical assistance 24 hours a day/365 days a year to our customers around the world. They also decide cover on medical incident claims (including trip cancellation), and provide support on recoveries, invoice audit, and Telemedicine services.

The position holder leads our travel medical team in Barcelona, consisting of both nurses and medical doctors. They act as local clinical expert for complex medical cases and provide the medical team with high quality medical support, supervision and orientation. The position holder is in regular contact with other teams within AXA: Operations Teams, Acute Care Centers for escalation of complex cases, the remaining 32 AXA offices globally who support the AXA Assistance medical service, commercial team, customer experience, transformation and working relationship with Heads IMS and Group CMO.

Medical Team Management

• Ensure the medical team is effectively processing medical as...