Become a Call Center Supervisor and lead your team to success in Laval's dynamic automotive industry. Focus on optimizing vehicle acquisitions and achieving conversion targets.
In this role, you will manage a vibrant team of agents, ensuring they meet their KPIs while upholding high service standards. Your hands-on approach will directly influence team performance and productivity. Lead by example and foster a motivating environment within your Laval team.
Key Responsibilities:
• Directly supervise a team of call center agents
• Perform regular monitoring and feedback sessions
• Maintain high-quality customer service standards
• Manage daily schedules and attendance
• Get involved in operations to boost transactions
Requirements:
• Minimum 2-3 years of supervisory experience
• Excellent bilingual communication skills
• Proficiency in sales coaching and negotiation
• Must work weekends on a rotating schedule
• Engaging and adaptable leadership qual...