Lead Call Center Representative - Arkansas
Work Mode: Virtual (Exception only)
Great companies need great teams to propel their operations. We are seeking an experienced and motivated Lead Call Center Representative - Arkansas to support our customer service team. This role is responsible for leading by example, coaching and mentoring team members, and ensuring high-quality interactions with customers. The ideal candidate will have a strong background in customer service and a passion for team development, performance monitoring, and continuous improvement. Looking for a subject matter expert in the areas of Medicaid knowledge, call center operations, claims, and provider enrollment. identifying continued training needs of the call center team; helping to develop plans/guides for call center process; and monitoring staff/call volume.
Provide ongoing coaching and support to both new and existing representatives to enhance performance and service quality.
Monitor live and rec...