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Job Description
What success looks like in this role:
The Pega Lead Business Architect (LBA) is responsible for leading business architecture, requirements definition, and value-driven design for Pega-based solutions, with a strong focus on Customer Service and Constellation-enabled service delivery.
The role bridges business, policy, and technology, ensuring business outcomes, service models, and regulatory requirements are translated into clear, implementable Pega designs. The LBA partners closely with the Lead System Architect, Product Owners, and stakeholders to ensure the solution delivers measurable value and aligns with strategic objectives.
What success looks like in this role
Clear, outcome-focused business architecture aligned to Customer Service and case management best practices
Well-defined case types, service intents, and journeys that are easily consumable by delivery teams
High-quality requirements, Blueprint a...