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Responsibilities

• Capture and document business goals, system objectives, use cases.
• Work with others to prepare requirement gathering templates / checklists.
• Conduct workshops with business stakeholders to gather user requirements.
• Analyze user requirements, structure into business capabilities and functions.
• Own and prepare project documentation, e.g. user requirement, user journey, functional specification, test plan and cases, user manual, etc.
• Produce professional documentation with high quality.
• Work with solution architect and developers to brainstorm high level solution, support Proof of Concept (PoC) activities.
• Work on document intelligence for Gen AI Chatbot, convert documents into Markdown format, create flow chart, improve accuracy of answers.
• Draft documentation writing standard (format, terminology, structure) fo...