About the team:

You will be part of the AI team responsible for building next-generation AI capabilities at Helpshift.
The team works on:

• AI Agents for automated issue resolution
• User Intent Detection
• AI-Powered Answers and Knowledge Base Enhancements
• Agent CoPilot for agent productivity
• LLM-based systems, proprietary ML models, and multimodal RAG pipelines

The team includes Backend Engineers, Full-stack Developers, ML Engineers, Data Scientists, and Frontend Developers—collaborating to deliver intelligent and scalable AI experiences.

About the role:

We are looking for an experienced engineer with deep technical expertise in AI and strong leadership skills. You will help design and deliver advanced AI products and AI Agents, lead a group of engineers, and drive end-to-end execution of LLM-powered initiatives.

This role combines hands-on AI/ML and LLM eng...