Overview

This role involves training and coaching employees on late-stage collection techniques, developing training materials, conducting workshops, and providing ongoing support to ensure compliance and effective recovery.

Responsibilities

• Work in the field, directly observing and guiding employees to improve their job performance.
• Deliver training programs in real-world settings, such as in the workplace or at client locations. Customize training content to meet the specific needs of trainees.
• Provide hands‑on instruction, demonstrations, and practical exercises to help trainees gain relevant skills and knowledge.
• Assess the current skill levels of trainees to identify areas for improvement.
• Monitor trainee progress and adjust training methods as needed.
• Prepare reports on training outcomes and suggest areas for improvement.
• Maintain records of training sessions, attendance, and perfo...