GENERAL SUMMARY:

Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Depending on site-specific job duties, may perform specimen collection as a primary duty. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

1. Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems.

2. Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity.

3. Understands and uses service recovery concepts and tools.

4. If app...