Successful candidate must be comfortable with rotation shifts and weekends as and when required.

Should focus on day‑to‑day operations, incident, change management, and user centric troubleshooting.

Operate and continuously improve the organization’s Secure Access Service Edge (SASE) services using Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), ensuring secure, reliable user connectivity and strong policy governance.

• Run day‑to‑day operations for ZIA (web gateway, SSL inspection, URL filtering, cloud app control, sandbox, DLP, DNS security).
• Run day‑to‑day operations for ZPA (App Segments, Access Policies, Connector management, posture requirements, policy troubleshooting).
• Monitor service health and user experience; proactively identify trends and recurring issues.
• Handle L2/L3 incident troubleshooting: authentication issues (SSO/SAML), PAC/forwarding issues, tunnel/connect...