L2 Technician
· Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote network or sys admins.

· Coordinate procurement of replacement components, install the parts, and manage return shipment of defective hardware to the respective vendors.

· Perform server firmware upgrades to ensure systems are running on the latest approved versions.

· Configure server IP addresses and default access credentials in accordance with standard procedures.

· Collaborate with network administrators to resolve server-related issues, including cable replacement or re-routing, optics replacement on server and switch ports, and installation of upgraded hardware components.

· Temporarily rack, stack, and cable servers or switches to enable remote access by network administrators for configuration and validation activities.

· Provide hands-on support to network...