The role involves providing L2 IT support, ensuring seamless remote end-user assistance in enterprise environments while managing escalations and maintaining high standards of service.

Responsibilities

• 3 years experience in L2 IT support
• Experience providing remote end-user support in enterprise environments
• Ability to handle escalations from L1 and onsite teams
• Strong troubleshooting skills for Windows 10/11 and standard workplace services
• Familiarity with Microsoft Intune, Autopilot, and Entra ID (user/device level)
• Experience supporting deployment and migration activities based on defined procedures
• Ability to follow runbooks, scripts, and technical instructions accurately
• Experience with ticketing systems and remote support tools
• Strong communication and customer handling skills
• Fluent English and Mandarin language are a MUST

Qualification...