L2 Technical Support Specialist (High End Automotive/EV)

Job Openings L2 Technical Support Specialist (High End Automotive/EV)

About the job L2 Technical Support Specialist (High End Automotive/EV)

SUMMARY:

Ahighly skilled and customer-focused Level 2 Technical Support Specialist with hands-on experience in premium automotive brands, particularly in electric vehicle (EV) systems. The ideal candidate will provide advanced technical support to customers and service teams, troubleshoot complex vehicle issues, and ensure a high level of customer satisfaction. Prior experience in a call center or technical support environment is essential.

JOB RESPONSIBILITIES:

• Provide Level 2 technical support for high-end and EV vehicles via phone, email, remote diagnostics tools, remote and video troubleshooting
• Troubleshoot and resolve complex mechanical, electrical, and software-related issues.
• Collaborate...