Description
ONSITE IN JACKSONVILLE, FL
We are seeking a highly capable Level 2 Technical Support. This role is responsible for providing advanced technical support across a multi-client environment, with a strong emphasis on network infrastructure, troubleshooting, and escalation management.
The ideal candidate thrives in a fast-paced MSP setting, demonstrates strong problem-solving skills, and can independently manage complex incidents while maintaining exceptional client experience.
Key Responsibilities
Serve as the primary escalation point for L1 support on complex technical issues
Diagnose and resolve advanced infrastructure, networking, and system-related incidents
Manage ticket queues to ensure SLA adherence and timely resolution
Perform root cause analysis and implement preventive measures
Networking (Core Focus)
Troubleshoot and support:
LAN/WAN environments
Routing & switching (VLANs, STP, etc.)
Firewalls (Fortinet, Cisco, Palo Alto, etc...