This job is in your area. Enjoy a short commute and work close to home.
Job Description
KEY ACTIVITIES AND RESPONSIBILITIES
As aLevel 2 Team Lead, you are accountable for:
Operational Support
Β· Lead and coordinate level 2 support operations for mission-critical applications and infrastructure
Β· Provide troubleshooting and diagnostics for incidents escalated from level 1
Β· Ensure adherence to SLA, system availability
Incident & Problem Management
Β· Act as incident manager for P1/P2 issues
Β· Coordinate resolution and communications
Β· Perform root cause analysis and recommend permanent fixes
Β· Escalate unresolved issues that required software coding to Level 3 or engineering teams
Change Management
Β· Perform operational impact assessment
Β· Part of the CAB to review and approve change
Β· Pre-Change Preparation such as review Change Request and Release Plan
Β· Supervise post-change production verification
Β· Docu...