Monthly Salary: Up to $6,000 + Standby allowance $200 .

Duration: 1 year outsourced contract.

Working Hours: Mon to Fri 8:30 am – 6 pm.

Location: Ang Mo Kio, Singapore.

• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.
• Performing system recovery if needed.
• Escalating unsolvable problems to the 3rd Level Support Staff and reporting the escalation to a superior.
• Ensuring that the system runs according to contractual specifications after problem resolution.
• Providing advice on system/database performance monitoring and tuning.
• Ensuring deployments of approved patches/releases are implemented in accordance with Change Requests.
• Completing all service requests in accordance with SLA timeframes.
• Assisting the customer in verifica...