Job Description
Analyse problems, perform troubleshooting, and track problems through resolution
Responsible for monitoring activities, such as security and bandwidth usage
When necessary, escalate problems to the appropriate stakeholders / principals
Ensure generation and management of support tickets according to SLA requirements
Schedule and run periodic maintenance for security infrastructure at the data centre
Plan and manage change request and / or maintenance activities for security operations including firmware patches
Ensuring zero service level breaches and achieve 100% compliance with policy and procedure
Perform Change Request, Service Request as assigned by team lead according to the SLA
Offsite standby after office hours
Job Requirement
Should possess a Degree/Diploma in Computer Science or Computer Engineering
Minimum 3 year of experience in security administration
Relevant Certification on IT Security is highly preferable
Specia...