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L2 Onsite Support Engineer

🏢
Excis Ltd
📍 London, United Kingdom
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Location London
📅
Posted June 16, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

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Job Description

WE’RE HIRING A L2 ONSITE SUPPORT ENGINEER IN UK!

Excis is a global organization driven by people, performance, and collaboration. We’re looking for a detail-oriented and proactive Onsite IT Support Engineer whois responsible forthe handling of day-to-day incidents, requests, providing technical subject
matter expertise and providing an interface for technical support to the
business – specifically Executives and Traders based in the London office.

Roles and Responsibilties:
  • Management of incoming helpdesk tickets and calls in accordance with business SLA’s. Provision of telephone and email support to in-house and remote staff for Windows Operating Systems, industry applications, network and hardware issues.
  • Act as a point of escalation for 1st and 2nd line teams ensuring knowledge and technical experience is documented and handed over.
  • Resolution of incidents and requests to customer satisfaction using documented processes and proce...

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    📍 Location Details

    🌆
    City
    London
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

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