Job Description

Key Responsibilities:

Network Troubleshooting & Support

• Troubleshoot and resolve IP services, routing, switching, firewall, wireless, and FTTx issues escalated from the NOC and Technical Support teams.
• Diagnose connectivity issues affecting LAN/WAN, wireless, SD-WAN, and SASE environments, applying structured troubleshooting methodologies.
• Engage vendor support (TAC cases, conference calls) and drive issues to resolution within SLA targets, including coordinating with L3 engineers where required.
• Monitor network alerts, perform system diagnosis, and take corrective action proactively before customer impact.
• Provide hardware and software break‑fix support for business‑critical systems across retail, hospitality, healthcare, government, and financial sector customers.
• Troubleshoot issues reported by managed‑service agents and deliver tech refresh projects for enterprise and g...