Responsibilities:
• To track and be responsible for providing optimum service levels for day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance etc). • To collaborate with third party vendor/other support teams to provide a seamless support model for the business. • Able to take ownership of high severity issues and follow through to closure. • Answerable to business users and provide strategic long term solutions and participate in RCA and provide pre-emptive solutions for production stability. • To assist in rolling out of new version of the application adhering to the best practices of the release management procedures. • To be able to drive himself/herself to learn new things while dealing with daily production support • To communicate effectively and work efficiently across different Business and support units
Mandatory Skills Description: • 24 years of experience in L2 Technical Support • Unix and SQL with banking application support ...