. Diploma or higher in Computer Science, Information Technology, or a related field. . Minimum 3-5+ years of relevant experience in application support, systems support, or operations roles. . Experiences supporting production systems in a high-availability or mission-critical environment. . Strong hands-on experience with: o Application loganalysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, GoogleAnalytics, etc) o Linux/Unix environments . Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS). . Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries. . Basic knowledge on REST APIs, system integrations and authentication design . Understanding of incident, problem, and change management processes. . Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty). . Strong analytical and troubleshooting skills.