L2 Application Support Engineer
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Job Description
π We're Hiring: L2 Application Support Engineer! π
We are looking for a skilled and motivated L2 Application Support Engineer to join our team in Singapore. The ideal candidate will possess strong problem-solving abilities and a solid understanding of application support processes, ensuring seamless operations and high user satisfaction.
π Location: Singapore, Singapore
β° Work Mode: Work From Office
πΌ Role:Β Helpdesk L2 Application Support Engineer
Responsibilities
Incident & Application Support
β Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.
β Investigate application errors, system alerts, performance degradation, and integration issues.
β Restore services within agreed SLA/OLA timelines and ensure proper incident closure.
Troub...