The L2 ARO Engineer provides advanced application support, focusing on Javabased troubleshooting, incident resolution, RCA, change support, and reliability improvements. The role serves as the primary escalation point for L1, partnering with development, infrastructure, and middleware teams to ensure availability, performance, and operational excellence. Key Responsibilities Incident & Problem Management Own endtoend resolution of incidents escalated from L1. Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components. Actively participate in or lead Major Incident (MI) bridges. Perform RCA and implement permanent fixes. Identify recurring issues, trends, and preventive actions. Change, Release & Operational Readiness Review and support production changes related to applications/middleware. Perform postchange validation and production checkouts. Highlight risks related to Java versions, certificates, dependencies, and configurations. Ensure applicat...