Job Title: L1/L2 Service Desk Support (Remote)

About the Client:

Is a Managed IT Service Provider (MSP) in the Denver Metro area. They specialize in providing customers with end-to-end Information Technology (IT) services and support, including servers, networking, workstations, end-user support, remote monitoring and management, cloud backup and disaster recovery, network threat and mitigation strategies, and procurement services. Has been serving existing clients since 2002 with clients range from small and medium-size businesses across multiple industries and services.

Overview:

We seek a dedicated Service Desk Associate Tier 1/2 to join our team. The ideal candidate will have at least 2 years of experience in the IT industry and a strong foundation in network configuration and end-user troubleshooting. You will be responsible for ensuring top-notch customer service while resolving technical issue...