Overview

Taguig City, Metro Manila, Philippines. Hybrid full-time position in Customer Experience – KYC / KYB.

Location: Taguig City, Metro Manila, Philippines. Employment: Full-time. Work arrangement: Hybrid.

Responsibilities

• Manage day-to-day e-KYC and KYB verification processes, handling hundreds of customer and business onboarding submissions daily.
• Conduct thorough CDD/EDD on both retail and business accounts, ensuring completeness, accuracy, and compliance with internal and regulatory policies.
• Assess and assign risk levels to customers and business entities, escalating suspicious or high-risk cases for further review.
• Own the onboarding experience from a compliance lens, helping streamline and improve workflows for faster and safer customer activation.
• Support the development and enforcement of internal KYC/KYB policies and procedures, ensuring operational consistency and regulatory alignment.