The Managed Services Cross Technology Engineer (L3/4) -Network / Security is an advanced engineering role, architecting level, responsiblefor ensuring a managed service is provided to all clients, to ensure that theirIT infrastructure and systems remain operational. This is done throughproactively managing, overseeing, monitoring, investigating, and resolvingescalated technical incidents and problems to ensure the restoration of theseservices to the clients. The primary objective of this role is to understand, design,implement, and maintain the enterprise network's defensive architecture toprotect data and infrastructure from sophisticated threats. This involvesacting as the highest-tier escalation point for complex security incidents anddefining the strategic roadmap for firewalls, segmentation, and Zero Trustmodels. This role also proactively review all client requests or tickets andapply technical process knowledge to provide the clients with almost immediateresolution without breac...