Main Tasks:

• Daily monitoring of the state of health of desktop publishing applications, GED, workflow (morning-check, application of recurring procedures for reprocessing rejections, relaunching suspended jobs, processing all alerts raised by the supervision of applications and servers etc)

• Validation of the proper functioning of the application ADOC during software and infrastructure upgrade operation

• Analysis and correction of production incidents

• Processing assistance requests from ADOC users

• Analysis and correction of production incidents

• Communication of the progress of the resolution of the anomalies to the declarant and to the IT support teams

• The relationship with our outsourcer OPS / ITG for incident reporting and change requests

• Evolutionary and corrective maintenance of the ADOC document processing workflow and INSIGHT activity reporting to meet business needs (...