What You'll Do

• Own and continuously evolve The Knowledge Hub as the single source of truth, ensuring content is accurate, intuitive, and easy to access.
• Lead the end to end knowledge lifecycle-setting standards for content quality, governance, and delivery while ensuring updates land right first time.
• Shape a seamless, joined up approach across Activity, Communications, and Knowledge, ensuring alignment, clarity, and effective planning.
• Use insight and feedback to enhance the knowledge experience, enabling colleagues to resolve customer queries confidently and consistently.
• Drive continuous improvement and future transformation, including exploring AI and new technologies to simplify content and improve usability.

Who You Will Be

• Experienced in knowledge management, content, or communications, ideally within a customer service or operational environment.
• An excellent communicator, able to trans...