JOB SUMMARY:


The Knowledge and Quality Coordinator, Property Support, owns the knowledge and quality programs that enable a 24x7 hotel support operation. This role ensures knowledge content is accurate, current, and easy to use, and that quality monitoring is consistent and tied to coaching and measurable improvement. The Coordinator partners with partner-site knowledge and quality teams and with subject matter experts across the business to translate operational learnings into clear guidance and training.


RESPONSIBILITIES:
+ Own the end-to-end knowledge lifecycle for the support organization, including standards, content intake, prioritization, publishing, and ongoing maintenance to ensure information remains accurate and usable.
+ Maintain a consistent knowledge structure and user experience that improves findability, clarity, and adoption for frontline support teams.
+ Design and maintain quality-monitoring standards (scorecards, critical-error...