Job Discription:

Firstgroup is customer led and service driven. A Key Account Manager is responsible for managing key accounts, acquiring a thorough understanding of key client needs and requirements, expanding the relationships with existing clients by continuously proposing solutions that meet their objectives.

Responsibilities:

Implementation of Client Portfolio:

• Understanding the requirement (Services|Protocols)


• Documentation of agreed processes (Agreement|Client Detail Form)


• Systems (Creation of Dreamtec node|Creation of Accumatica Account)


• Telephony (creation of Smart Access Number|Trigger Number|IVR Recording, Scripting)


• Data (Linking of client data to Dreamtec| Business Rules|Testing)


• Rates (Documented, Implemention on Dreamtec|Tested)


• Training (Contact Centre Agents)


• Understanding of Bluespec, Firstassist, Towing and...