Hire Resolve, a prominent recruitment agency, is currently seeking a Key Account Specialist to join their client in Cape Town. In this role, you will be responsible for managing key client accounts and providing exceptional service to ensure client satisfaction and retention. As a Key Account Specialist, you will form strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements. You will be the main point of contact for clients, addressing any issues or concerns they may have and acting as an advocate for their needs within the company.

Responsibilities

• Conducting and managing relevant account meetings and generating supporting reports.
• Compiling monthly key accounts KPI packs to track performance metrics and goals.
• Developing a comprehensive understanding of key account needs to tailor solutions accordingly.
• Addressing and resolving key account issues and complaints ...