Job Description

The Key Account Manager is responsible for managing, developing, and retaining a portfolio of enterprise clients and prospects (organizations with more than 250 employees). Acting as a strategic partner, the role focuses on building long-term relationships, driving value, and supporting business growth.

Responsibilities

• Manage and grow an existing portfolio of high-potential enterprise accounts
• Identify and acquire new strategic clients
• Identify growth opportunities (upsell, cross-sell)
• Build strong relationships with key decision-makers (C-level, IT or purchase Directors, Finance Directors, etc.)
• Understand client needs and business challenges to propose relevant solutions
• Anticipate churn risks and implement retention strategies
• Lead contract negotiations and manage framework agreements
• Track and report on key performance indicators (revenue, margin, pipeline,...