Nature and aim of the position

It is a position responsible to manage, retain and develop a portfolio of Key Accounts and Accounts, with the main objective to foster strong partnership, building multilevel relations and deliver the best in class advise, solutions and conditions to deliver the best performance in terms of Customer Experience.

Main duties and responsibilities

Key Account Management

• Manage and grow +60 Key Accounts and Accounts.
• Engagement with the Senior Management at merchants' HQ and store levels is essential. Ensuring the best possible solutions, quality training of front line staff, review statistics and identifying business opportunities and performance improvements
• Grow overall Global Blue's Profitability (CPM) through well managed MC negotiations. Deliver key priorities as determined by the Group Strategic Direction, e.g. Fast Refund Opt-in, POS Integrations, Double-F...