Job Purpose

The purpose of a Key Account Manager is to oversee and ensure smooth service operations, process optimization, and technical support for supply chain solutions, ensuring effective and efficient service delivery.

Strategic Imperatives

This role ensures optimal system implementation, process efficiency, customer satisfaction, and technical support while aligning business objectives with industry best practices.

Internal Customers

Key Account Managers, internal operational and tech teams, management.

External Customers

Customers, vendors, suppliers.

Job Performance Criteria Operational Output: Accounts Management Key Actions: Manage service contracts. Manage Client onboarding process. Developing and implementing service strategies to enhance customer experience and meet service objectives. Monitoring SLA metrics and analysing customer feedback to identify areas for improvement and implement corrective actions. Collaborate with management and...