Job Title: Service Delivery Manager

Experience Required: 6+ years

Location: Lahore/Islamabad
Shift Timings: 5 PM – 2 AM PKT

Role Overview

We are seeking a dedicated Service Delivery Manager to oversee and manage end-to-end service delivery for a key client account. This role is responsible for ensuring seamless operations, maintaining exceptional service standards, and driving overall client satisfaction.

The ideal candidate will serve as the primary liaison between the client and internal teams, ensuring alignment, efficiency, and consistent delivery excellence.

Key Responsibilities

• Act as the primary point of contact for the client on all service delivery matters
• Oversee and manage deployed resources, ensuring optimal performance, efficiency, and engagement
• Ensure <...