The Key Accounts Manager will be responsible for managing and growing strategic customer accounts within the retail sector while driving profitable sales growth and maintaining strong customer relationships. This role includes account management, customer service, forecasting, reporting, negotiation, stock management, market research, pricing management, and identifying new business development opportunities. The ideal candidate will have strong commercial and relationship management skills, experience within retail or horticultural environments, and the ability to coordinate effectively with internal departments to ensure excellent service delivery and customer satisfaction. Customer Relationship Management: Maintain and strengthen relationships with key retail customers and stakeholders. Ensure excellent customer service and account management standards are maintained at all times. Conduct regular custome...