Position: Key Account Manager

Compensation: 100,000-120,000 base

Job Description:

The Key Account Manager (KAM) is responsible for managing a portfolio of mid-market to strategic accounts, ensuring customer satisfaction, retention, and growth. Operating with limited guidance, the KAM proactively plans and executes account strategies, drives integration conversations, and partners cross-functionally to deliver value. The KAM serves as a conduit between external customers and internal stakeholders, ensuring alignment across Operations, Sales, Finance, Solutions Design, and Implementation.

Key Responsibilities:

+ Own Strategic Account Plans for assigned customers

+ Manage and Nurture Customer Accounts: Maintain and enhance customer relationships by providing personalized and proactive account management.

+ Conduct monthly touchpoints and QBRs

+ Understand the needs, objectives, and challenges of key ac...