• Consistently deliver world-class customer service by professionally handling customer enquiries and concerns across call, email, and live chat channels.
• To be the verifier for account onboarding and process the applications globally for bank account opening through online video verification.
• Explain banking concepts and product features to clients.
• Identify and assess customers' needs.
• Liaise with relevant departments to resolve issues brought up by customers.
• Consolidate feedback while seeking to improve service quality and user experience of the iFAST Global Bank portal or mobile app.
• Undertake special assignments and ad-hoc duties required by supervisors.
• Handle complaints, provide appropriate solutions or alternatives within the given time frame and follow up to ensure resolution.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Willing ...