The Company

Our client is a well-established life insurance company is looking for a Customer Service Officer.

The Role

• Provide comprehensive and high-quality hotline services to customers, answering phone inquiries.
• Assist customers in resolving issues and complaints, ensuring customer satisfaction and loyalty.
• Monitor and maintain service quality according to service level agreements.
• Provide timely feedback on customer needs and market information, offer improvement suggestions, and continuously enhance customer service quality.
• Adhere to company policies and procedures, and carry out other tasks assigned by superiors.

• 為客戶提供全面優質的熱線服務，解答電話諮詢
• 協助客戶解決問題和投訴，確保客戶的滿意度和忠誠度根據服務等級協議監控和維護服務品質
• 及時反饋客戶需求和市場信息，提供改進建議，持續提升客戶服務品質
• 遵守公司制度和流程，執行上級領導交辦的其他工作