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客服专员 Customer Service Specialist

🏢
TÜV Rheinland
📍 Guangzhou, China
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Location Guangzhou
📅
Posted June 22, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Responsibilities：

  • ■Handle hotline calls, Customer Service Email, Website Leads Form, Salesforce System Operations, and other related data and order processing tasks.
    处理客户服务热线电话、客户服务邮件、网站潜在客户表单、Salesforce系统操作以及相关数据和订单处理任务.
  • ■Handle inbound calls via the company's smart customer service system, providing B2B clients with consultation and issue resolution regarding testing, inspection, and certification (TIC) services.
    通过公司智能客服系统处理入站电话，为B2B客户提供测试、检验和认证（TIC）服务的咨询和问题解决
  • ■Proficiently operate smart CS platform features including IVR navigation, intelligent call routing, and ticket workflow management to ensure efficient call handling.
    熟练操作智能客服平台功能，包括IVR导航、智能呼叫路由和工单流程管理，以确保高效的呼叫处理
  • ■Leverage the knowledge base and recommended scripts within the smart CS system to quickly and accurately address FAQs regarding quotations, testing lead times, sample submission requirements, and certificate inquiries.
    利用智能客服系统中的知识库和推荐脚本，快速、准确地解答关于报价、检测周期、样品提交要求和证...

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    📍 Location Details

    🌆
    City
    Guangzhou
    🗺️
    Country
    China
    🚗
    Commute
    Local Area

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