Key Responsibilities

• Oversee the day-to-day operations of the divisions
• Drive operational excellence, ensuring quality, accuracy and efficiency in all bookings
• Ensure that all services - transport, activities, accommodation, and guides - are confirmed, accurate, and delivered to standard
• Monitor daily operations and proactively identify risks and operational gaps
• Handle escalations from customers or consultants and resolve challenges with professionalism and urgency.
• Oversee supplier logistics, allocations, and last-minute changes
• Ensure costing accuracy, adherence to operational procedures, and deadline compliance
• Analyse operational breakdowns and implement corrective actions to prevent recurrence
• Oversee documentation: vouchers, travel packs, final itineraries
• Conduct quality checks on consultants work and ensure operational readiness
• Support in guest ...