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Job Description
Job Description
As part of the Global End-User Support organization you will have the opportunity to help us optimize the usage of digital technologies to increase the productivity of The LEGO Group, in this case, your focus will be to ensure that the company IT technology is implemented effectively to support all employees.
Core Responsibilities
• Drives end-user satisfaction by receiving, managing, prioritizing, escalating, closing and communicating about tickets from colleagues and partners.
• Solves incidents and requests by following procedures described in the knowledgebase. Attempts to solve complex issues with the help of more senior colleagues.
• Ensures a swift and efficient resolution of issues by proficiently and consistently resolving issues for all supported solutions and quickly assigning/escalating more complex issues to product teams.
• Provides high-quality self-service channels or resourc...