Overview:

SOSi is seeking a dedicated and technically skilled Junior Systems Administrator to join our dynamic IT team supporting our government customer on site in Wiesbaden, Germany. This role primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical support, and maintaining systems across a secure network environment. The ideal candidate is detail-oriented, proactive, and eager to grow in a fast-paced, mission-driven environment.

Essential Job Duties:

• Provide Tier 2 support for escalated technical issues via service desk tickets.
• Troubleshoot hardware, software, network, and application issues.
• Collaborate with senior administrators and engineers to resolve complex technical challenges.
• Maintain user accounts, system backups, and patch management processes.
• Document resolutions and contribute...