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Junior Support Engineer

🏢
Helius
📍 singapore, sg, Singapore
📍
Location singapore, sg
📅
Posted June 14, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Responsibilities:

  • Provide telephonic support to end users for issues related to network, internet, and software.
  • Resolve problems by clarifying queries, researching solutions, and implementing them; escalating unresolved issues when necessary.
  • Act as a liaison between internal operations and customers to address daily requirements and issues.
  • Identify, investigate, and resolve technical problems in accordance with established guidelines and documentation.
  • Monitor and track raised issues to ensure timely resolution.
  • Recognize patterns of failures and symptoms indicating underlying issues.
  • Collaborate with network and system engineers in resolving problems.
  • Work as a team to meet key performance indicators (KPIs) and service level agreements (SLAs).
  • Participate in rotational shifts to provide round-the-clock customer support.
  • Troubleshoot and facilitate the resolution of technical system an...

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    📍 Location Details

    🌆
    City
    singapore, sg
    🗺️
    Country
    Singapore
    🚗
    Commute
    Local Area

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