Role

Guest Operation Coordinator focused on quality assurance operations, based in Madrid and fluent in Spanish. Your primary focus is to guarantee the seamless operation of the guest flow, from pre‑check‑in to post‑check‑out, verify the quality and cleanliness of apartments, ensuring a smooth and enjoyable stay.

This role is performed from Monday to Sunday, with shifts from 9 to 18 and 2 days off per week.

Responsibilities

• Manage the guest operations from check‑in to check‑out, including resolution of guest requests and complaints.
• Ensure the cleanliness and high quality condition of the apartments.

Check‑In

• Conduct regular inspections to ensure the apartments meet or exceed quality and cleanliness standards.
• Manage the guest access to apartments; key management and keyless access codes and communicate these with the GX team.
• Assist the GX team with details about the apartment...