The Learning & Development Trainer / International Customer Service BAE is responsible for designing, planning, facilitating, and evaluating training interventions across operational and customer service environments. The role focuses on delivering high-quality training aligned to business, client, and operational requirements while also supporting exceptional customer service delivery through inbound calls, emails and digital chat channels.

This position plays a critical role in ensuring employees are equipped with product, process, technical, compliance and soft skills knowledge required to deliver outstanding customer experiences and achieve operational excellence.

Key Responsibilities Design, plan and facilitate various training modules as identified through Training Needs Analysis or as prescribed by the company and/or client. Deliver product, process, technical, systems, compliance and soft skills training up to management level. Manage and measure the efficienc...