Technical Support
Provide first-line support for all IT helpdesk queries (onsite and remote).
Troubleshoot and resolve hardware, software, account, and basic network issues.
Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.
Support operating systems, business applications, productivity tools, and email platforms.
Assist with user account setups, password resets, and access troubleshooting.
Log, track, and manage IT service tickets using the approved ticketing platform.

Systems, Network & Infrastructure Administration

Monitor performance and availability of servers, network devices, Wi-Fi, and firewalls.
Manage user provisioning, group access, and permissions in Active Directory / Azure AD.
Perform routine system checks, monitor IT health indicators, and escalate risks.
Support backup operations, restoration testing, and disaster recovery activiti...