Responsibilities

• Diagnose and resolve hardware faults across desktops, laptops, network, printers, and peripherals.
• Provide 1st line IT support to internal users and manage 2nd line support in event of escalation.
• Manage hardware purchases for the firm.
• Manage Microsoft tenant, including user accounts, licenses, Microsoft 365 administration, and other software licensing for the firm.
• Serve as the primary point of contact with IT contractors as 2nd line support whom we outsource for hardware, programming, and licenses.
• Assist with the development and maintenance of internal applications as a secondary function.

Qualifications

• Any experience with a programming language will be a strong advantage.
• Demonstrates active use of AI tools to improve productivity and problem-solving in daily tasks.
• Previous exposure to a broad technology stack across networks, hardware, and...