Job Summary

Under the leadership of the Head Concierge and direction of the Assistant Head Concierge, and within the limits of the hotel’s policies and procedures, provide prompt, efficient and responsive service to all guests prior to arrival, to achieve a high level of guest satisfaction and organizational profitability in an environment of high morale. Create an unforgettable impression and project a favorable image of the resort at all times. Project courteousness and hospitality while handling guest inquiries. Perform such duties and responsibilities as may be assigned from time to time to ensure the highest levels of personalized attention and standards of service.

Key Duties and Responsibilities

• To action duties and responsibilities of the Concierge Department such as: Recommendation and booking of top Restaurants, Bars, Clubs, tours.
• Make sure the brochures are stacked neatly and that you have enough in stock.
• Ensure you hav...